Last Updated: November 04, 2024
At Ready, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our return and refund policy below.
1. Returns
You may return items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition.
- With all tags and packaging intact.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Personalized items
- Sale items or clearance items
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at Contact@ready.com with your order number and reason for return.
- Shipping Instructions: We will provide you with instructions on how to return your item.
- Pack Your Return: Carefully package your item(s) and include a copy of your order confirmation or receipt.
4. Return Shipping
You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Refunds
Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days, depending on your bank or credit card issuer.
6. Exchanges
If you need to exchange an item for a different size or color, please follow the return process outlined above and then place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Contact@ready.com. We will arrange for a replacement or refund.
8. Contact Us
If you have any questions regarding our return and refund policy, please contact us at:
Email: Contact@ready.com
Phone: (+01) 212-33-6789
